Refund policy

Last updated: September 28, 2026

Every installation gets a 14-day free trial with no card, so you can test Local Vision with your own cameras before paying.

• First payment: if you are not satisfied, request a full refund within 14 days of your first subscription charge.
• Renewals: cancel anytime to stop future charges; access continues until the end of the paid month. Partial months are not refunded, except where required by law.
• Billing errors (duplicate charge, charge after cancellation) are always refunded in full.

To request a refund, email aldo.caetano@localvision.com.br or contact Paddle through the link in your receipt. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.